Trust is one of mans key decision making criteria when meeting new people for the very first time. After all consider it. If you wish to buy a house, select a new computer or even decide where you can take your partner for dinner for that special day, what do you do? You ask someone for his or her advice. In the case of house you’ll ask a lot of people from an assortment or agents or realtors to friends and family. And needless to say you are right to. It is a big outlay. Additionally, it affects your daily life experience. If you decide on the wrong house you’ll be reminded every time you walk up to the leading door.
Think about those more personal experiences like dinner with your partner? Get the wrong advice and consequently pick the wrong kind of restaurant for a birthday or anniversary and you will have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The bottom line is that online casinos are losing thousands of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos shows that players want a far more personal service daftar situs bola. And one the key criteria of this personalized service is trust. Players want honesty and integrity. Sure this may cost the casinos more to manage but the upside will out weigh those costs. The survey figures show that players stick to a casino 5 times longer when customer service meets their expectation. So given these records what we now need to comprehend is how we can help casinos deliver this and fun experience too. “.
So why does trust matter so much. We referring to hardened gamblers who would like to win money right? No. Hingston tell us, “The majority of players are new to gambling. And there is huge community of people who are delay by the complexity of the games, the language that individuals use is confusing and they think out of these depth. If online casinos desire to win advocates for life they need to be’your friend ‘. Behave like the friend at school who taught you the guidelines of baseball or English cricket without laughing at you. Then you can both enjoy the game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 have been playing significantly less than 12 months. Only 24% were loyal to at least one casino. Over 62% played at four or maybe more casinos.
Interestingly of the players who’d been gambling for over 12 months, there is still a huge amount of players playing at four casinos or maybe more, 48%. Alarmingly for online casinos 78% of those cited poor customer service as reasons for his or her fickleness. Only 4% of players had found site which they certainly were entirely loyal too. But this can be a killer fact. Each of those 100 people stated that the reason they stuck with their casino was due to’superb customer service ‘. Makes you believe doesn’t it. Why isn’t my casino like that?
Not one particular 100 gamblers played at a’Top 20’casino. The tiny casinos are acting smarter, reacting quicker and playing the boutique game to test and compete in this sector. And its starting to have an effect.
So let’s get back to the trust issue. Another figure that came out from the survey. 82% of individuals asked said they would try a new online casino if recommended by a friend. 68% of individuals stated that they would try a new online casino if it was’highly recommended’by other players.