How to begin any Non-Emergency Medical Transportation Business

By so you must be aware of the numerous compelling explanations why a non-emergency medical transportation business offers entrepreneurs this kind of great business model. With the growth in the health care industry and the explosion of baby boomer retirees, this market is big and set to obtain even bigger still.

In this article we look at just how to take up a non-emergency medical transportation (NEMT) business. Find out about a number of the steps which are involved and a number of the facets of this business that you must consider.

Franchise or Independent Operator?

There are now several players offering non-emergency medical transportation franchises. Entrepreneurs benefit with the franchise model as they can operate under an established brand and get advice and training¬†RouteGenie¬†to begin with and run a business. However, with the franchise fees that must be paid initially and on a continuous basis, the upside potential for profit is reduced. In the event that you do your research, you will see that this business is not that difficult and it’s possible to start up and thrive independently.

Choosing the Right Area

Give some thought to the demographics of the region where you are establishing your business. Look for statistics that prove that there are always a good number of elderly, disabled or Medicaid citizens living nearby. Compile a list of hospitals, dialysis centers, retirement homes, assisted living centers and other relevant operations. You can even make initial connection with a few of these organizations and find out in regards to the transportation solutions they now have in place.

Research the Competition

Identify all of the major competitors you will have in your town and evaluate them in terms of their strengths and weaknesses. You may decide to include parts of the business model into your personal business and reject other parts. Learn as much as you can about them by reading their websites and calling their offices to ask questions. You may also spend time following around some of the vans to be able to know the way they work and to discover just who their customers are.

Getting Started – Licenses and Permits

Regulations and requirements for medical transportation businesses vary from state to mention so you should make enquiries at the neighborhood level to discover what your obligations are.

When you are available of transporting paying customers from place to some other you will need some kind of permit, just like a taxi driver does. Your application for this type of license is going to be handled by transportation authorities at their state or local level. As a result of nature of this work, some states may also require businesses in this industry to be registered with local health authorities.

There may also be other paperwork that requires to be achieved such as registering your business name, getting a company license (possibly more if you serve multiple counties) and zoning considerations if you run a property business.

Vehicles and Equipment

It’s common for medical transportation services to buy regular vans, either new or used, and then ask them to fitted out to suit special needs clients. Business owners typically start off with one vehicle and gradually add for their fleet as their business grows.

The very best vans for an ambulette have a high raised roof and doorways. Access is normally quietly of the car but can be at the rear.

Some operators still use manual lifts to simply help them get wheelchair passengers into and out of the vans. However, you need to be able to provide a quicker, more professional service when you yourself have a contemporary hydraulic lift installed.

Once in the van, wheelchairs could be fastened to various securing devices in order that they don’t move during transit. Vehicles also require customized seatbelts for wheelchair bound passengers. You can also improve the quality of your service when you yourself have some comforts like TV and air conditioning.

A good sized van that’s properly kitted out should have the ability to transport four wheelchair bound passengers at a time in addition to have extra seats available for caregivers. Depending in your clients, you may also require a space in your van that allows you to suit in an individual that’s confined to a stretcher.

Insurance Policies

To safeguard yourself from unforeseen events you should purchase many different insurance policies. A general liability insurance policy will ensure that you will be covered in situations where your web visitors are injured or suffer losses while they’re in your care. You may also need regular automotive insurance to safeguard yourself in cases where your vehicles are damaged, stolen or involved with traffic accidents.

Payment Options

Decide on how you want to collect payment for your services. You may have to invoice medical institutions on a monthly basis or you will need to process bank card payments for individual clients. In the event that you service large clients like Medicaid then it may be as simple as finding a register the mail each month. Talk with a prospective clients and look at what their needs are. Discover what payment options your competitors are offering.

Service Hours

Give some thought to your operating hours. The very best ambulette services in the market usually offer weekday service from morning hours to late at night with decent hours on Saturdays too. As a sole operator you is going to be limited in the hours that you can take on. As you expand in to a multi-driver operation you will have the ability to offer more flexible scheduling to clients.

Staffing Requirements

In the event that you start off doing all the driving while also managing your business you will quickly get burnt out. To be able to grow you will need to step back and hire some drivers so you can transfer to a purely management and marketing orientated role.

Staff should have a drivers license that enables them to take passengers and they may also be at the mercy of certain standards or requirements at the neighborhood level. No real matter what you should make sure that your staff are trained on how best to do the practical side of the job. They need to find out how to aid passengers and their caregivers while they get in and out of vehicles. They need to also be instructed to smile and make pleasant conversation if the chance arises in order that they help your brand to achieve an optimistic reputation.


There are numerous different ways to advertise a non-emergency medical transportation business. For a few ideas on markets that you can target read our article on Medical Transportation Business Opportunities.

Initially you must venture out and meet prospective clients and possibly even bid to use and win contracts. However, if your team are performing a good job then you definitely will see that eventually business will come directly for you through recommendations and referrals.

You can obviously boost your chances of having calls from private paying clients should you choose a little advertising. A web site that comes up in the search results when people search for ambulette services in your town can really help. A small Yellow Pages listing may also probably be worth the cost. You can more or less try any method that other local service businesses are using to market themselves. Vehicle advertising is great for exposure and flyers, postcards or door hangers may work as well.

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